Purchase Policy | Y2Mate Downloader


The only legal way to obtain Y2MATE is through our official website.  All our products are sold as "try-before-you-buy" software. You can download movies and videos for free trial, so you have enough time to verify the program's functionality. We urge you to test it out before you buy it and hope you will want to join our thousands of satisfied users!

Purchase Benefits

A registration key that prevents the trial version from expiring after 30 days, and removes watermark on output video. Free updates as long as your update subscription is valid. Technical support as long as your update subscription is valid. (When subscription expires, no further update or support will be available, but the product will continue to operate) For a detailed explanation of Y2mate's purchase options, please click here. You can renew expired subscriptions at any time. Please have a look at our price list.

Once your subscribed our product, you will enjoy the future released new features for free as our development team updates the software on a constant basis. After your purchase, please create account within our website and activate the software with email and license key.

Refund Policy

You could contact the customer service to refund the software if you are severly dissatisfied with its features or functions are not working well within the definded refund policy of purchase. A Y2mate licensed account is limited to 50 daily downloads and 350 weekly downloads from supported streaming services to prevent being blacklisted by streaming providers. If the daily or weekly download limit is reached, it will be automatically reset in the next period.

For a detailed explanation of Y2mate's purchase options, please click the Y2Mate Shop. You can renew expired subscriptions at any time. Please have a look at our pricing for our all-in-one product.

Refund Circumstances and Details:

Y2Mate offers subscription plan for a monthly or yearly basis, so if you are not satisfied with the service, you can cancel or pause the subscription plan at any time. The cost of that month would be deducted, however, from the next month, we won't charge the subscription fee.

Part 1: Unaccepted Cases: Refund Requests or Product Exchanges Will not be Excepted

× You changed your mind about a product/subscription.

× Did not read the product description before purchasing and thus resulting in dissatisfaction with the product's functions/compatibility.

× You purchased the "wrong" product, and you purchased the "right" product from other companies.

× You purchased an incorrect product, but didn't ask for an exchange before the money-back guarantee date.

× You request a refund due to the price difference between different regions or different vendors.

× Did not receive the registration code but never asked our support team for help before requesting a refund.

× You requested a refund, but the order (including the renewal order) has already exceeded the money-back guarantee date.

× You encountered terminal technical problems when using our products, but refuse to provide any information or cooperate with our support team for further troubleshooting.

× Failed to recognize or read the download limit quota for 50 downloads per day

Part 2: Accepted Cases: Refund Requests Will be Accepted in These Cases:

√ You accidentally purchased the same product which you already had, the duplicated one can be refunded.

√ You purchase the wrong product, and then purchase the right one within the refund period, the wrong order can be refunded.

√ You canceled the "Auto-Renew" service before the renewal date, but you're still charged.

√ Software purchased has technical problems, and no solution has been provided within 30 days.

Part 3: Important Notices:

Y2mate offers a 7-day money-back guarantee on the one-month and the one-year subscription of all products, and 14-day on the lifetime plan. Your money-back guarantee starts from the moment your payment has been made.

Automatic Renewal is enabled by default. But no worries, the service is optional and can be disabled at any time. You can contact us by emailing [email protected], we will help you cancel the subscription timely.

The Mac version is different from the Windows version. No exchange will be allowed after exceeding the money-back guarantee period.

Your refund will be processed within 1 to 7 business days according to different payment methods.

Once a refund is issued, the corresponding license will be deactivated. Please uninstall the software and remove it from your computer.

If you have any further questions about our refund policy or program, please contact us: [email protected]