Why Can't I Download Movies on Disney Plus: Causes and Solutions

Have you ever found that you can't download movies on Disney Plus? The revolutionary streaming platform launched by entertainment giant Disney has swiftly risen to the pinnacle of digital entertainment, captivating audiences of all ages with its unparalleled collection of beloved classics, blockbuster franchises, and original content. However, sometimes when we try to save its abundant streaming resources for offline watching, download errors occur and you have no idea what’s going wrong. You wonder "Why can't I download movies on Disney Plus?" To solve this issue, we summarized possible causes and solutions to reduce your confusion. Let's read on to find out the answers.

Can't Download Movies on Disney Plus---Causes and Solutions

Actually you are not the only one who can't download the movies you want to watch. Many people have made feedback on Disney Plus downloading issues. Behind the downloading crash are multiple problems. Let’s discern the causes of why you can't download movies on Disney Plus and conduct targeting solutions to fix them.

Cause 1: Outdated Disney Plus Version

If you find the Disney Plus download stuck in queue, we advise you to check the app version. In case your phone or smart TV doesn't have automatic app renewal enabled, there's a possibility that you are utilizing an older iteration of the Disney Plus app. This situation might result in difficulties with its capabilities, such as the download function not working as intended, leading to a halted download process.

Solution: Update Your Disney Plus

To check whether it is the app version that leads to the download failure, open the app store on the device to see if there is a renewal button beside the app icon. Choose to update your Disney Plus when necessary. Replacing the old version with the new one really matters to solving the Disney Plus download not working. Let's see how to make an app renewal on different devices. 

For PC/Laptop

(1) Upgradation Through the Microsoft Store or Apple Store

Step 1: Open Microsoft Store (Windows 10) or Apple Store (MacOS), and use the search bar to search for Disney Plus.

Step 2: Once you've found the Disney Plus app, check if there's an "Update" button next to it. If the renewal is available, the button will appear. Click on it to initiate the update. (For macOS, you need to enter your Apple ID and password to authorize the update.)

Step 3: After the renewal is complete, close the Disney Plus app if it is running. Then, reopen the app to ensure that the latest version is now active.

(2) Upgradation Through a Browser

Step 1: If you access Disney Plus through a web browser, go to the Disney Plus website using your preferred browser and sign in to your Disney Plus account.

Step 2: If there's a browser-based renewal available, the website will usually prompt you to refresh the page or automatically update the app.

For Android, iPhone, and iPad

(1) Upgrade Disney Plus on Android

Step 1: Tap the "Play Store" app icon on your Android device's home screen or in the app drawer. Use the search bar at the top of the Play Store to search for "Disney Plus."

Step 2: Find the Disney Plus app in the search results and check if there's an "Update" button next to it. If there is, tap on the "Update" button. The Play Store will start downloading and installing the optimized Disney Plus app.

Step 3: Once the renewal is complete, close the Disney Plus app if it's open. Then, reopen the app to ensure that the latest version is now active.

(2) Upgrade Disney Plus on iPad/iPhone

Step 1: Open App Store: Tap the "App Store" icon on your device's home screen. Use the search bar at the bottom of the App Store to search for "Disney Plus."

Step 2: Find the Disney Plus app in the search results and check if there is an “Update” option beside it. If there is, click on the “Update” button.

Step 3: The App Store will start downloading and installing. The time it takes will vary depending on the size of the renewal and your internet speed.

Step 4: After the renewal finishes, close and reopen the Disney Plus to activate the new version.

Cause 2: Account Dormancy

If you haven't utilized your Disney Plus account in the past month, there's a significant likelihood that Disney Plus won't download new episodes. The downloaded materials will be erased or rendered inaccessible.

Solution: Reactivate Log out of your Disney account and then sign in again. If it doesn’t work, you can reboot your device and then log in to your Disney Account again.

Cause 3: Device Storage or Device Incompatibility

Adequate storage capacity is required on your device to store content downloaded via the Disney Plus app. If your device's internal storage is nearly full or lacks available space, there's a possibility that content won't be stored correctly. 

Solution: Remove excess photos, videos, and unnecessary files or application cache to free up space for typical Disney Plus content downloads. If you still can't download movies on Disney Plus, try to clear the cache of Disney Plus and re-launch your app.

To clear app data for Disney Plus on Android devices, you should:

Step 1: Open 'Settings', and then choose 'Apps' and locate the 'Disney Plus' icon.

Step 2: Choose 'Storage' and tap 'Clear Cache' and 'Clear Data'.

Step 3: Reboot your device and log into your account.

For iOS devices:

Step 1: Navigate to 'Settings' and choose 'General' to access iPhone Storage.

Step 2: Locate the 'Disney Plus' app, tap it, and then choose 'Delete App'.

Step 3: Proceed to the 'App Store' to download 'Disney Plus'.

Step 4: Log in to your account and confirm if your downloaded content plays correctly while offline.

Cause 4: Location Restriction

Certain nations prohibit the viewing of specific content within their borders. If you're encountering error 73 while downloading Disney Plus content, it indicates that the content you're attempting to access is restricted in your current country. This restriction also applies to previously downloaded content.

Solution: Consider utilizing a VPN to alter your device's IP address and location, enabling access to restricted content.

Can't Download Movies on Disney Plus--Use Y2Mate Disney Plus Downloader

When you can’t download movies on Disney Plus, using a high-quality third-party downloader to access downloading is a fast way out. Y2Mate Disney Plus downloader is an ideal choice.

Y2Mate Disney Plus Downloader
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What Makes Y2Mate Disney Plus Downloader Stand Out?

Superior Offline Disney Plus Downloads: Y2Mate enables you to acquire Disney Plus content in 1080p quality while supporting AAC 2.0, guaranteeing an exceptional visual and auditory encounter. Leveraging Hardware Acceleration, Y2Mate has a swift download speed to minimize your waiting time.

Ads Elimination: Y2Mate automatically removes ads from downloads. 

Batch Downloads: Y2Mate supports batch downloads for a whole series. 

Meta Data Storage: Y2Mate preserves metadata for organized video management. You also have an option to separately save subtitles or incorporate them into the video.

Multinational Support: With Y2Mate, you can acquire Disney Plus content from any accessible regional website.

How to Use Y2Mate Disney Plus Downloader to Save Disney Plus Content?

Step 1: Install and launch the Y2Mate Disney Plus Downloader.

The Y2Mate Disney Plus Downloader allows you to enjoy Disney Plus content offline on both Windows and macOS systems. Begin your new offline viewing journey by clicking the 'free trial' option.

Step 2: Find your video on Disney Plus. Proceed by logging into your Disney Plus account and locating the specific video you intend to download. You can search for and select videos directly on with the Disney website entrance offer by Y2Mate Disney Plus Downloader.

Step 3: Download Disney Plus content for offline viewing. Initiate the download of your chosen video using the Y2Mate Disney Plus Downloader. Simply click the 'Download Now' or 'Add to Queue' button to commence the download process, which will proceed in the background. You can continue enjoying the content while the video is being downloaded.


Can I Download Disney Plus Movies on My Mac?

Yes, you can resort to some web browsers such as Safari 11+ (MacOS 10.12 Sierra and later), Chrome 75+ (MacOS 10.10 Yosemite and later), and Firefox 68+ (MacOS 10.9 Mavericks and later).

Why Does Error Code 142 Occur in My Download? How to Fix It?

It is related to an internet or network connectivity problem such as an unstable or sluggish internet connection and a feeble Wi-Fi signal. You need to first examine your internet connection and Wi-Fi signal and then reboot your device. After that, reopen the Disney+ app and play the video anew after a few minutes. If you encounter other error codes such as 42 and 142, read How to Fix Disney Plus Error Code 42 and Disney Plus Error Code 142 for solutions.

Why Is My Disney Plus Download Stuck in Queue? How to Fix It?

There are multiple reasons leading to the glitch. You can examine your device storage, check your internet connection, clear out the Disney Plus cache, or reboot your device. If it doesn’t work, you can check Disney Plus download restrictions. Read What Is the Disney Plus Download Limit for more information.

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