Top List of Amazon Prime Error Messages/Codes and their Solution 2021
Amazon Prime not working? Finding the solutions to different Amazon Prime error codes? If you do, you must check this out.
Amazon Prime, another largest OTT platform with its massive content collection for the viewers, became an ace in the live stream. But sometimes, the sentence 'Amazon Prime is not working' error disturbs the watch rhythm and ruins the interest.
Most of the error codes you can fix at home without anyone's help. And a few require expert advice and guidance. Do not worry! In this article, I try to cover almost all the major and minor error codes and the solutions of Prime video that destroy the watching trail.
Table of Contents:
The basic errors of 'Prime video not working' or 'amazon prime not working on tv' or 'Amazon Prime not working on Roku' do not require expert tips. You can follow the basic steps to fix it by yourself. What do you do?
Whenever you see the above error pop-up, immediately turn off your device, wait for a few seconds or minutes and then restart it.
Unplug the modem or router, wait for a few minutes, and then plug again and on the device.
Open the Amazon Prime account, clear the caches and browsing history, uninstall the app, again reinstall it and sign up. It will work.
Verify your home internet service provider and the speed of the internet connection. Check the service plan you are using. If needed, upgrade it.
Check whether your internet service supports live streams or not.
Check the location of the router or modem you place at home. Due to the low reception of signals, the connectivity shows poor results. If you have a portable device, place it where it receives the best signal strength.
In the next part, I will discuss the major error codes and their solution to follow and fix them by yourself. Let's begin!
Amazon Prime Error Code 1060
What does the error mean: This error code carries poor network strength, low bandwidth, and low connectivity that does not support the high-definition live stream, etc.
Devices that pop-up the errors: Blu-Ray player, Smart tv, Game console, Roku etc.
How to fix: To solve the issue:
Check that your internet service supports high-definition live streams.
The connectivity signal strength is high.
Verify the internet connection with your service provider.
Amazon Prime Error Code 5004
What does the error code mean: The error code is related to an authentication error. It shows because you enter the wrong id and password to log into your Amazon Prime account.
Devices that pop-up the errors: Any devices like Smart tv, Amazon Fire tv/Stick, Roku etc.
How to fix: Log into your Amazon Prime account with your authentic mail id and password. If you forget the password, click on Forgot Password, and reset the new password. Then again, sign up for your account.
Amazon Prime Error Code 9345
What does the error code mean: This error code belongs to payment failure or any complications during payment to your Amazon Prime account.
How to fix: Check your card details with your bank or account whether there is enough balance to pay the Amazon Prime subscription.
Amazon Prime Error Code 7031
What does the error code mean: The error code pop-up indicates that the video is not working.
Devices that pop-up the errors: Computer, Laptop, Smart tv etc.
How to fix: You need to follow:
Please switch off the device and keep it for a few seconds.
Again restart and uninstall the Prime, wait for a few minutes.
In between, check the internet connection, modem, or router signal strength.
Install Amazon Prime and log in.
Playing Prime Video Titles Error
This error includes Playing Prime Video Titles Error 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074.
What do these errors mean: These errors pop up during your playing time, indicating there is a connectivity issue and your device cannot reach Amazon Prime.
Devices that pop-up the errors: Smart tv, Amazon Fire tv/Stick, Roku, Latest upgraded computer and Laptop
How to fix: To fix the issue:
Restart your device.
Check your internet connectivity.
Verify that you are not using multiple devices to watch or play video on Prime
Verify there is no external device connected to your smart tv that is preventing playing prime HD.
Log out from the Prime account and log in again.
Amazon Prime Video Error 6085
What does the error mean: It indicates the Amazon Prime server down the issue.
Devices that pop-up the errors: All the supportive devices like Amazon Fire tv/Stick, Smart tv, Roku etc.
How to fix: Contact amazonprime.com, check the server status, and wait for them to fix the trouble.
Amazon Prime Video Error 1061
What does the error code mean: It indicates the network connectivity issue.
Devices that pop-up the errors: Amazon Fire tv/Stick
How to fix: To fix the issue:
First, switch off the Amazon Prime Firestick.
Check the internet connectivity and signal strength.
Uninstall the Prime app and reinstall and log in.
Amazon Prime Video Error 5004
What does the error mean: The error pop-up the mail id and password you enter while login is not correct.
How to fix: Try to log in with the authentic mail id and password. If you forget the password, click on Forgot password, and reset the password.
Amazon Prime Video Error 5505
What does the error mean: The error indicates the region restriction content you are trying to watch.
Devices that pop-up the errors: Amazon Fire tv/Stick, Streaming media player
How to fix: Check whether the content of Amazon Prime is permitted to watch or not. Prime would categorize content based on region. Being a responsible viewer, you must follow the instructions.
Amazon Prime Video Error 9912
What does the error mean: The error indicates that the browser needs the latest updates to equip with Prime content.
Devices that pop-up the errors: Amazon Fire tv/Stick
How to fix: To fix the problem:
Turn off the Prime app and again turn on, and restart your device.
Check the browser to get the latest updates.
Verify that there is no external device connected to your smart tv using HDMI cable for HD content and HDCP 2.2 for UHD/ HDR content.
Amazon Prime Video Error 3565
The error means that if your payment method is invalid, the error pop-up shows' Purchase Failed'.
How to fix: When buying the subscription, use valid cards to make the secure payment.
Error Code Plr_prs_ call_ failed Amazon Video.
What does the error code mean: The error means the Amazon Fire tv cannot connect due to poor internet connectivity.
Devices that pop-up the errors: Amazon Fire tv/ Stick
How to fix: Amazon Fire tv needs to clear cache cookies from the browsing history.
Check the internet connection. Improve the connectivity by changing the modem or router and placing it where it gets the strong signal strength.
Restart your Amazon Fire tv, uninstall the Prime app, again reinstall and log in.
Amazon Prime Video Error Code 3521
What does the error code mean: The error indicates a channel subscription issue.
Devices that pop-up the errors: All the supportive devices may get the errors if they have channel subscription issues.
How to fix: Open your Channel Subscription list and remove the channels you don't want to watch.
Log out from your account and log in again.
Amazon Prime Video Error Code 6084
What does the error code mean: The error indicates a poor internet connection.
Devices that pop-up the errors: Amazon Fire tv/Stick, Roku, Streaming media player, Smart tv.
How to fix: Recheck your internet connection and make sure the link is active and at high speed.
Improve the connection or talk to the internet service provider.
Log out from the Amazon Prime video app and again login.
All these prime errors create fuss and prevent you from watching your favorite show on Prime. Therefore, you have to think about the permanent solution to the errors so as not to cause further disturbance during your watch time.
Vital point you must remember: Whenever you buy the annual subscription plan of Amazon Prime video, before making the payment check all the details like authentic sites, your login credentials, and specific card details. Your extra cautious steps will save you from the data breach of your bank account. And do not share the mail id and password of your Amazon Prime Video with anyone.
What is the permanent solution?
You select a third-party downloader software that can download your favorite shows or movies from Amazon Prime without error.
The Y2Mate Amazon Prime downloader can give you the best offline watching experience, error-free, and expiry date-free download content. Integrated with all the latest devices, the Y2Mate Amazon Prime video downloader is a user-friendly application.
The software is well-designed to meet the need of the hours and comes up with incredible features for a smooth run. If you use the application, you will get the benefits like:
You can watch movies or shows without errors that do not disturb your watching time.
You can download the live stream and watch them later as there is no expiry date of the download. Moreover, you can save the content for a lifetime.
You can download any content from the Prime video as no region restriction comes with the application, and it is completely legal to download the content from Prime video.
The Features you must know to understand this Amazon Prime Video Downloader
The high-end features and the integration is the perfect fit for the OTT platform that provides the download. In addition, you can save the content for offline watch.
The high-definition picture quality of 1080p ensures a pleasant watch or download content.
You can customize the subtitles and the metadata info like the plot settings, the storyline, the production details, etc., in your preferred language.
The fastest download speed ensures you can download bulk content in a short time.
With the batch download option available, make sure you can watch the whole series as the application will detect the following episodes or series and download them.
The stereo soundtrack 5.1 gives you a perfect listening experience.
You can save the download in the .srt file folder.
You can watch offline movies or shows without commercial breaks.
All the magnificent features are available with an affordable subscription plan. Moreover, you can get a single license for a single PC or laptop in both plans.
There is a free plan without any updates and features access for a short time.
The download is free, and you can download unlimited content by paying only the subscription money.
The application installation and the download content from Prime video is a gradual process you can try anytime. So keep reading and try the steps by yourself.
Step 1: Download the application
Go to the official site, click on the link, and download the application on your device.
Step 2: Open the Amazon Prime streaming service.
Open the streaming window pane and click on the Prime streaming service.
Step 3: Sign up for your Prime account.
Log into your Prime account and choose the shows and movies.
Step 4: Check the subtitles and metadata info language box
You can select the language and check your preferred language box for subtitles and metadata info.
Step 5: Download and save
Download the selected shows or movies and save them on the hard drive. The application can detect the episodes or series of the content and download them in a single shot.
You can create your content library by categorizing it based on the genre through the Y2Mate Amazon Prime downloader software.
The errors are mood spoilers that often drive frustration. The codes prevent your binge-watch of Prime video and destroy the watching interest. All you can do is switch on the Y2Mate Amazon Prime downloader software to download the content to avoid such errors during watching hours.
Consider the installation, and you become free from the error menace!
Also looking for troubleshooting solutions for Netflix? Read Netflix troubleshooting guide: Most Comprehensive Troubleshooting List of Netflix Errors Messages/Codes & Their Solution 2021.